The COVID-19 Pandemic has changed the way we operate, and it is important that you understand how these changes could affect your appointment.

 

Covid-19 and other respiratory illness are around throughout the year.

 

WHAT TO DO IF YOU TEST POSITIVE FOR COVID-19:

  • If you are concerned about your symptoms, or are not coping with isolation, please contact Healthline on 0800 611 116.
  • If you are eligible for antiviral medications you are able to access antiviral medication directly from certain pharmacies (https://www.healthpoint.co.nz)

 

Antiviral Medication Eligibility includes: 

      • 65 years or older
      • 50 years or over and Maori or Pasifika
      • Have not received a full primary course of Covid-19 vaccination (ie. 2 vaccinations)
      • Have at least 3 high risk medical conditions
      • Are severely immunocompromised
      • Down Syndrome
      • Have had previous admission to ICU or HDU with Covid-19

 

APPOINTMENTS:

Appointments at Burwood Health are still available via:

  • Face-to-Face (this can include a carpark consultation if you are exhibiting any signs of COVID-19 or a respiratory illness)
  • Telephone
  • Video Consultation

 

 

ARRIVING FOR YOUR APPOINTMENT:

  • If you do not have any respiratory symptoms at the time of your appointment you are welcome to come into reception to wait for your appointment.  We encourage patients in the waiting room must wear a mask at all times.

 

  • If you are unwell at the time of your appointment with any respiratory symptoms, including sore throat, cough, runny nose, aches and pains or fevers, please do not enter the practice.  When you are advised that you can enter the practice, we ask for the health and safety of our team and other patients, that you were a mask.

 

  • Please complete a Rapid Antigen Test within 6 hours of your appointment.  If your test is negative, wait in your vehicle when you arrive and phone reception.  If your RAT test is Positive, please contact the practice PRIOR to your appointment time to be triaged further by our team. If you do not have any of these tests available, please notify reception.

 

SOCIAL DISTANCING:

Burwood Health is continuing to ensure the ongoing safety of patients and their families as well as our staff.  We are ensuring social distancing for patients when they are inside the practice.

 

 

PAYMENT FOR YOUR APPOINTMENT:

If your appointment was a telephone or video consultation, or you were seen by our clinical team in the carpark payment will still be required for your appointment.  An invoice for your consultation will be text or emailed to you.

If you have been seen in the carpark, please do not enter the building to pay for your appointment.  If you are unable to make payment online, please advise our reception team and we will discuss other payment options with you.

Bank Details: 03 0767 0036754 000

 

 

 

COVID-19 RAPID ANTIGEN TESTS & PCR TESTS:

If you are unwell with COVID-19 symptoms, you will be triaged for an appointment by one of our clinical team.

To assist in determining if you have COVID-19, you will be offered a Rapid Antigen Test.

Currently, we are not offering PCR tests, unless indicated by your doctor or treating clinical team member.