INCREASE TO CSC FEES
We would like to inform our patients that from Monday, 11th August 2025, our CSC (Community Services Card) consultation fee will increase to $20.
This decision has not been made lightly.
We appreciate your understanding and continued support.
If you have any questions, please don’t hesitate to contact our team.
Burwood Health is located opposite Ōruapaeroa (Travis Wetlands) on Mairehau Road and was opened in 2019 to the local community.
Over the past five years, the practice has continued to grow to meet the health needs of the area.
The practice offers a range of services, including:
- Childhood Immunisations
- Adult Immunisations
- Women’s Health Procedures
- Travel Vaccinations
- Diabetes Care
- Procedures and more
Burwood Health currently holds both Foundation Standards and Cornerstone Accreditation, allowing us to be a teaching practice. We now have a GPEP1 Registrar as a part of our team.
Burwood Health also has available a Health Improvement Practitioner and Health Coach to assist patients gain the knowledge and skills to help with a range of health and wellbeing concerns.
The practice is currently offering enrolments to patients who meet the criteria. Please visit our New Patient Information page to find out more about enrolment criteria and doctors who are accepting new enrolments.
Burwood Health is a place of care and accepts people of all backgrounds, whilst ensuring a safe environment for consultations and support.
HEALTH ONE
Burwood Health is contributing to, and accessing health care information from HealthOne:
What is HealthOne?
HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. Privacy auditing is used to check that only those directly involved in your care are accessing your information. To find out more about HealthOne please visit https://healthone.org.nz/. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz”
WE’RE HERE FOR YOUR SUPPORT – SO PLEASE BE KIND
Our team is dedicated to ensuring you receive the care you need.
While we are unable to connect you directly with a doctor, our reception team will provide you with all available options to ensure your concerns—and those of your whānau—are triaged by our clinical team.
Our experienced nurses can assess your needs and help expedite your care where appropriate. Both our clinical and non-clinical staff are here to support you, and we kindly ask for your patience and respect.
Thank you for your understanding and cooperation.
COMMUNICATING WITH THE PRACTICE
Since the pandemic, the way patients access medical services has changed.
Burwood Health has seen an increase in the number of phone calls that our team receive on a daily basis, however, phone calls are not the only way to communicate with the practice.
There are several ways you can communicate with the practice:
Email:
For non-urgent requests, except for booking or cancelling appointments, patients can email our team on reception@burwoodhealth.co.nz. Please allow up to 3 business days for a response.
Patient Portal:
Burwood Health utilizes Manage My Health as our patient portal, giving patients access to book appointments, request repeat prescriptions and review test results from their cell phone or home computer. If you are not currently registered for Manage My Health email our team or complete an application via this link
Request for Repeat Prescriptions – via our website
Alternatively, if you are requesting a repeat prescription, you can also do this via the website link here
AFTER HOURS APPOINTMENTS
These services are available for people who need medical attention when their regular healthcare providers are unavailable, such as in the evening, on weekends, or during holidays.
There are a number of options available to patients including:
Pegasus 24 Hour
401 Madras Street, Christchurch Central City
Ph: 03 365 7777
Web: https://www.pegasus.health.nz/24-hour-surgery
Practice Plus
Virtual Telehealth Consultations with a Clinical Professional
Ph: 0800 7722 7587
Healthline
Ph: 0800 611 116
